Customer Reviews

Based on 587 reviews
87%
(508)
11%
(62)
2%
(11)
0%
(2)
1%
(4)
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Gritty Kitty
2 great bikes!

We live right on the trail and can ride for hours! The bike is quite heavy, and rides like a fun dirt bike as you tackle rough terrain. Great for hills with pedal assist. The light works great on dark trails. Handy racks and easy to shift between speeds and gears. We bought his and hers. Looking forward to Spring.

E
Ennio Minarini
ME AND MY EBIKE

Almost a year ago I bought my Ebike. I'm very happy with it. I go to my work, market and any place here in Montreal. Totally satisfied with my purchase.

E
Eric Earls
Great bikes!!

Love our bikes. We’ve got 3 Mars 2.0 and looking to get another. The customer service dept is top notch too. Highly recommend

P
Patrick Lavallée
exceptional customer service

I can't say enough great things about the Heybike Cityrun! This e-bike has completely transformed my daily commute and weekend rides. From the moment I unboxed it, I could tell it was a high-quality, well-designed bike. The powerful 750W motor provides smooth acceleration, and the long-lasting battery means I can go on extended rides without worrying about running out of charge.

One of my favorite features is the comfortable step-thru design and front suspension, which make for an effortless and smooth ride, even on bumpy roads. The integrated lights and turn signals add an extra layer of safety, and the pedal assist and throttle make it easy to switch between a workout and a relaxed cruise.

But what truly sets Heybike apart is their exceptional customer service. From pre-purchase questions to post-purchase support, they were incredibly responsive, helpful, and genuinely cared about my experience. When I had a small question about assembly, they responded quickly with clear instructions and even followed up to make sure everything was perfect. It's rare to find a company that stands so firmly behind their product!

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Rick
My brawn

Got my brawn 2 years ago, great fun, lots of power.