Return & Refund Policy

RETURN

Heybike offers considerate and comprehensive return services. Please refer to the following details.

FOR NON-QUALITY ISSUES

(1) The bike is brand new and unused.

Within 14 days of receipt: full refund; Buyers pay the return shipping fee ($200 for each bike, $280 for Brawn, $400 for Hero).
15 to 30 days of receipt: full refund; Buyers pay the return shipping fee ($200 for each bike, $280 for Brawn, $400 for Hero); Another 20% of the order amount will be charged as the restocking fee.

(2) The bike is used.

Within 30 days of receipt: full refund; Buyers pay the return shipping fee ($200 for each bike, $280 for Brawn, $400 for Hero); Another 50% of the order amount will be charged as the restocking fee.
Over 30 days of receipt: not allowed to return the bike.

FOR QUALITY ISSUES

(1) Within 14 days of receipt: full refund and no charge of return shipping fee and processing fee; Or buyers can change for other e-bikes without extra payment of return shipping.

Note: Please remember that our Heybike team will investigate into the quality issues carefully. If there is no quality issue and any damage to the bike is found intentional and man-made, we will still charge the return shipping fee.

(2) Between 14-30 days of receipt: Depending on the specific situation, we may charge buyers a certain amount of money as the return shipping fee. Please contact our customer service team and they will decide on the payment.

Note: Within 30 days of receipt, if there is any defective or missing part, we may send the replacement part free of charge depending on the specific situation.

(3) Over 30 days of receipt: Corresponding warranty services will be provided.

Note: For some small defects that are harmless to biking safety, such as peeled-off stickers and minor paint chipping, buyers can choose to contact our customer service team for the corresponding compensation if not return the e-bike. Our team will decide on the refund according to the specific situation.

To start a return, please contact us at support@heybike.com first. If your return is accepted, we’ll send you a return shipping label, as well as the instructions on how and where to send back your package. Refunds will be processed within 10-15 business days after the returned package is received and inspected. Items sent back to us without first requesting a return will not be accepted. Heybike is not responsible for the shipping cost of the package returned by the customers themselves, nor the missing of the returned package. We sincerely appreciate your cooperation!

Scope of Application

This return policy only applies to the products sold on the Heybike official website (heybike.com). Other ways to buy Heybike electric bikes (Amazon, offline dealers, Best Buy, etc) are subject to the corresponding warranty policies.