Important Notice: Fraudulent Website Alert

We have recently been made aware of a fraudulent website that is misusing our brand name, product images, and information to deceive customers into believing that they are purchasing authentic Heybike products. Unfortunately, these sites have failed to fulfill orders, leaving affected consumers at a loss.

The fraudulent website is www.ecoe.store. Please note that this is not an authorized Heybike site. Our only official websites are:

• USA: https://www.heybike.com
• Canada: https://heybike.ca
• Europe: https://eu.heybike.com
• UK: https://heybike.co.uk
• Japan: https://heybike.jp

On these official websites, you can safely make purchases, access product information, and contact us directly for support.

In addition, our authorized retailers include BestBuy, Walmart, Amazon (Heybike), and other trusted retailers listed on our dealer web pages:

• USA: https://www.heybike.com/pages/dealer-locator
• Canada: https://heybike.ca/pages/dealer-locator
• Europe: https://eu.heybike.com/pages/testfahrten
• UK: https://heybike.co.uk/pages/find-dealers

We take this matter very seriously and are actively pursuing legal action to hold those responsible accountable. If you or anyone you know has encountered this fraudulent site or has been affected by it, please do not proceed with any purchases and report the site if possible. To ensure a secure purchase, please double-check that you're on our official websites or buying from one of our authorized retailers. If you make a purchase from an unauthorized website or retailer, we will do our best to assist, but please note that we will not be responsible for any financial losses. We appreciate your understanding in this matter.

If you have any questions or concerns, please feel free to contact our support team at support@heybike.com. Thank you for helping us keep our community informed and protected.

Stay Safe,
Heybike Team